FAQ

Answer if the flight is delayed. This is not a customer fault, so our driver will wait until the customer arrives at no additional cost. And we will check your flight.
Answers are protected by Passenger Protection Act And 1st class insurance
Answer You will find the driver holding a label with your name at the exit at the waiting point.
Customers must cancel their reservation at least 48 hours. Customers will receive a full refund after deducting the transfer fee to your account. (Unless canceled due to weather conditions, a war disaster can be canceled until travel time is reached)
Contact us by phone +6689 729 2210 24 hours
Answer about 2 hours (if the hotel is in zone 1) and about 2.30 hours (if the hotel is in zone 2)